Curriculum Vitae

Professional experience

• Administrative Assistant

  Italian Embassy in Berlin

  04/2021 - present

  Initially worked across administration and HR, handling funding applications, payroll for local employees, interactions with German health insurance providers, and social security contributions. Also coordinated document releases with German authorities, building maintenance, and supplier relations.

  Currently part of the ambassador's secretariat, organizing the Deputy Chief of Mission's schedule, processing correspondence, and responding to incoming inquiries.

• Managing Director

  m2Square - Real Estate Agency

  03/2011 - 03/2021

  Led the company's online presence and marketing strategies. Built management software to integrate properties, customers, sales, and invoicing with external tools such as WordPress, MailChimp, and Immobilienscout24, including automatic brochure generation.

• Real Estate Agent

  Self-employed

  09/2010 - 03/2011

• Specialist, Quality Assurance

  eBay International AG, Berlin

  11/2007 - 04/2010

  • Primary contact for quality and customer loyalty topics.
  • Regular analysis of customer satisfaction.
  • Project manager for rollout of Witness Quality systems at new locations and feature expansion.
  • Project manager for developing, creating, and automating quality reports.
  • Ran quality calibrations with customer support teams to ensure consistent methodology.

• Customer Support Representative

  eBay International AG, Berlin

  07/2004 - 10/2007

  • Handled inquiries from eBay customers by phone and email.
  • Conducted outbound calls to promote customer loyalty.
  • Awarded a Spot Award in 2005 for outstanding quality of work.

• SEO Assistant (Internship)

  Norbert Zaenker und Kollegen, Berlin

  03/2004 - 06/2004

  • Search engine optimization and positioning for akafremd.de.
  • Analyzed content management systems for the intranet.
  • Restyled celta-berlin.com.

• Webmaster (Internship)

  Mime Centrum Berlin

  10/2003 - 12/2003

  • Created a database for the center's video archive.
  • Integrated the database into the website and built a search engine for mimecentrum.de/videoarchiv.htm.

• Junior Systems Engineer

  Cities On Line, Catania (Italy)

  04/2002 - 08/2002

Study and further education

• CS50W: CS50's Web Programming with Python and JavaScript

  HarvardX (online)

  11/2025

• Certified Real Estate Agent

  Europaeische Immobilien Akademie, Berlin

  07/2018

• Project Management Professional (PMP)

  PMI Project Management Institute

  12/2009

• Training Programs

  eBay

  07/2007 - 10/2009

  • PMP preparation
  • Communication
  • Train the Trainer
  • Project Management Essentials
  • Analytical Skills and Business Know-how

• Multimedia Skill - Web Management

  Poliedra Politecnico of Milan, University of Naples, University of Palermo

  10/2002 - 06/2003

• Web Architect

  CepuWeb Education

  07/2001 - 03/2002

  • Microsoft Certified Systems Engineer (MCSE)
  • Microsoft Certified Database Administrator (MCDBA)

• Foreign Languages and Literature (German, Spanish)

  University of Palermo

  12/1993 - 03/2001

  Degree in German Studies, grade 110/110 with high praise.

Further knowledge and skills